Effective Date: April 2026

This Refund Policy explains how refunds, cancellations, and payment disputes are handled by Toprev LLC.

1. Nature of Services

Toprev LLC provides service-based digital work, consulting, strategic support, marketing services, creative execution, and development-related services. Because these services often involve time, planning, labor, and resource allocation, refund eligibility is limited.

2. No Guarantee of Outcome

We do not guarantee specific business results, lead volume, campaign performance, rankings, revenue, approvals, or growth outcomes unless clearly stated in a separate written agreement.

Variability in results does not automatically create refund eligibility.

3. Non-Refundable Work After Start

Once work has started, payments are generally non-refundable. This includes, but is not limited to:

• Research and discovery
• Strategy preparation
• Setup work
• Account configuration
• Design work
• Development work
• SEO implementation
• Reporting setup
• Consultation time
• Team allocation and project planning

4. Custom Services

Custom services, tailored work, one-time builds, audits, strategic documents, campaigns, creative production, and custom implementation are non-refundable once initiated.

5. Monthly or Ongoing Services

For monthly services or recurring retainers:

• You may request cancellation before the next billing period
• Cancellation does not create a refund for the current active billing period once work has begun for that period
• If a minimum commitment is agreed in writing, that commitment remains enforceable

6. Deposits and Advance Payments

Deposits, booking fees, setup fees, onboarding fees, and reserved-service payments may be non-refundable, especially where they secure scheduling, resources, or service allocation.

7. Exceptions

If Toprev determines that a refund is appropriate due to a clear internal billing error, duplicate payment, or other exceptional circumstance, any refund decision will be handled case by case at our sole discretion.

8. Chargebacks and Payment Disputes

We encourage clients to contact us directly before filing a dispute or chargeback.

Unauthorized or abusive chargebacks may result in:

• Immediate service suspension
• Account restriction
• Termination of service
• Submission of supporting records to payment processors
• Further collection or legal action where appropriate

9. Processing Time

Approved refunds, if any, may take a reasonable amount of time to process depending on the payment provider, financial institution, or processor involved.

10. Contact for Billing Questions

For billing, cancellation, or refund-related questions, contact: